Shipping policies

Shipping Policy:

Welcome to Ongbong's Shipping Policy. We're delighted to have you explore our exquisite collection of art pieces. This policy is designed to provide you with all the information you need about shipping your orders, so you can make informed decisions and enjoy a seamless shopping experience

1. Eligibility for Returns:

1.Shipping Destinations: We currently offer to ship to India, USA, UK. If your location is not listed, please contact our customer support for assistance.

2. Processing Time:

Upon receiving your order, we require 7 business days to process and prepare your items for shipping. This allows us to ensure each piece is carefully inspected and packaged to guarantee its safe arrival.

3. Shipping Methods and Costs:

We offer a variety of shipping methods to cater to your preferences and time constraints. The available options include:

Standard Shipping: Estimated delivery time of 7 days. Costs vary depending on the destination and the weight of your order.
Express Shipping: Guaranteed delivery within 2 days for a slightly higher fee. Shipping costs are calculated during checkout and will be displayed before you complete your purchase.

4. Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This will allow you to monitor the progress of your package as it makes its way to your doorstep.

5. Customs and Import Duties:

Please note that international orders may be subject to customs duties and import taxes, which are determined by your country's regulations. These charges are not included in the total price at checkout and are the responsibility of the customer.

6. Order Tracking and Support:

If you have any questions or concerns about the shipping of your order, our dedicated customer support team is here to assist you. Please contact us at parasmonicrafts@gmail.com and provide your order number for a prompt response.

7. Shipping Restrictions:

Some items, due to their size, fragility, or legal restrictions, may not be eligible for shipping to certain locations. Such restrictions will be highlighted on the product page and during checkout.

8. Address Accuracy:

To ensure successful delivery, please double-check and provide accurate shipping details. We cannot be held responsible for items delivered to incorrect addresses provided by the customer.

9. Delays and Incidents:

While we strive to deliver your orders promptly, unforeseen circumstances such as natural disasters, customs delays, and other incidents might affect delivery times. We appreciate your understanding in such situations.

At Ongbong, we are committed to delivering not only exceptional art pieces but also an exceptional shopping experience. If you have any further questions or need clarification on our shipping policy, please don't hesitate to get in touch.

Thank you for choosing us to adorn your world with beauty and creativity.