Return policy
At OngBong.com, we strive to provide you with a seamless
shopping experience and the utmost satisfaction. We understand
that occasionally, you may need to return or exchange an item.
Our Return Policy is designed to assist you through this
process. Please take a moment to familiarize yourself with the
following guidelines:
1. Eligibility for Returns:
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You may initiate a return within 7 days of receiving
your order.
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To be eligible for a return, items must be in unused
and new condition, with all original tags and
packaging intact.
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Some items, such as perishable goods, personalized
products, and intimate or sanitary goods, may not be
eligible for return. Please check the product
description for specific details.
2. How to Initiate a Return:
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Log in to your account on our website and navigate to
the "Order History" section.
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Locate the order containing the item you wish to
return and click on the "Return Items" option.
-
Some items, such as perishable goods, personalized
products, and intimate or sanitary goods, may not be
eligible for return. Please check the product
description for specific details.
3. Return Shipping:
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You are responsible for covering the return shipping
costs unless the return is due to our error or a
defective product.
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We recommend using a trackable shipping method to
ensure that the return reaches us.
4. Refund Process:
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Once we receive your returned item, our team will
inspect it to ensure it meets the return eligibility
criteria.
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If the return is approved, a refund will be processed
to your original method of payment within 15 business
days.
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Please note that shipping fees (if applicable) are
non-refundable.
5. Exchanges:
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If you would like to exchange an item, please initiate
a return for the unwanted item and place a new order
for the desired item.
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Follow the return process outlined above for the item
you wish to return.
6. Damaged or Defective Items:
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In the event that you receive a damaged or defective
item, please contact our Customer Support team within
7 days of receiving the order.
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Provide clear photographs of the damaged or defective
item, as well as the packaging, for our records and
evaluation.
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We will work with you to provide a replacement,
exchange, or refund based on the specific
circumstances.
7. Return Exceptions:
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Certain items, such as final sale items, and gift
cards are non-returnable and non-refundable. Please
check the details.
8. International Returns:
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If you are returning an item from outside of India,
please contact our Customer Support team for guidance
on return shipping and any potential customs-related
fees.
Contact Us:
If you have any questions or concerns about our Return
Policy, please don't hesitate to contact our Customer
Support team at
parasmonicrafts@gmail.com .
Please remember that by making a purchase on www.ongbong.com,
you agree to adhere to the terms and conditions outlined in this
Return Policy. We value your business and are committed to
providing you with a positive shopping experience.
