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Return policies

Return policy

At OngBong.com, we strive to provide you with a seamless shopping experience and the utmost satisfaction. We understand that occasionally, you may need to return or exchange an item. Our Return Policy is designed to assist you through this process. Please take a moment to familiarize yourself with the following guidelines:

1. Eligibility for Returns:

  • You may initiate a return within 7 days of receiving your order.
  • To be eligible for a return, items must be in unused and new condition, with all original tags and packaging intact.
  • Some items, such as perishable goods, personalized products, and intimate or sanitary goods, may not be eligible for return. Please check the product description for specific details.

2. How to Initiate a Return:

  • Log in to your account on our website and navigate to the "Order History" section.
  • Locate the order containing the item you wish to return and click on the "Return Items" option.
  • Some items, such as perishable goods, personalized products, and intimate or sanitary goods, may not be eligible for return. Please check the product description for specific details.

3. Return Shipping:

  • You are responsible for covering the return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method to ensure that the return reaches us.

4. Refund Process:

  • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, a refund will be processed to your original method of payment within 15 business days.
  • Please note that shipping fees (if applicable) are non-refundable.

5. Exchanges:

  • If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
  • Follow the return process outlined above for the item you wish to return.

6. Damaged or Defective Items:

  • In the event that you receive a damaged or defective item, please contact our Customer Support team within 7 days of receiving the order.
  • Provide clear photographs of the damaged or defective item, as well as the packaging, for our records and evaluation.
  • We will work with you to provide a replacement, exchange, or refund based on the specific circumstances.

7. Return Exceptions:

  • Certain items, such as final sale items, and gift cards are non-returnable and non-refundable. Please check the details.

8. International Returns:

  • If you are returning an item from outside of India, please contact our Customer Support team for guidance on return shipping and any potential customs-related fees.

Contact Us:

If you have any questions or concerns about our Return Policy, please don't hesitate to contact our Customer Support team at parasmonicrafts@gmail.com .

Please remember that by making a purchase on www.ongbong.com, you agree to adhere to the terms and conditions outlined in this Return Policy. We value your business and are committed to providing you with a positive shopping experience.

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