Refund & Cancellation policy

Welcome to Ongbong

We strive to provide you with the best shopping experience and ensure your satisfaction with every purchase you make. Please take a moment to review our Return & Cancellation Policy outlined below.

Return Policy:

• Damaged or Defective Items: In the unfortunate event that your product arrives damaged or defective, please contact our Customer Support within 7 business days from the delivery date. We will arrange for a replacement or issue a full refund, including shipping charges, upon verification of the issue. Please provide clear photographs of the damaged or defective item(s) to expedite the process.
• Change of Mind Returns: If you've had a change of heart or the product doesn't meet your expectations, you may return it within 7 business days of receiving it. The returned item must be unused, in its original packaging, and in the same condition with the tag as when you received it. Please note that return shipping costs are the responsibility of the customer. Once we receive the returned item and verify its condition, we will initiate a refund excluding the original shipping charges.
• Custom and Personalized Items: Regrettably, we cannot accept returns or offer refunds on custom-made or personalized artware unless they are damaged or defective. Please double-check all customization details before placing your order.

Cancellation Policy:

• Order Cancellation Before Shipment: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. If the cancellation request is received before the order is shipped, we will issue a full refund within 7 business days of receiving the cancellation request.
• Cancellation After Shipment: If you want to cancel an order after it has been shipped, we recommend refusing delivery. If you accept the delivery and then decide to cancel, you will need to follow our Return Policy guidelines. Please note that return shipping costs will be your responsibility.

How to Initiate Returns or Cancellations:

• Returns: Contact our Customer Support at parasmonicrafts@gmail.com within the specified return window. Provide your order number, a description of the issue, and clear photographs if necessary. Our team will guide you through the return process.
• Cancellations: If you wish to cancel an order, please reach out to us at parasmonicrafts@gmail.com as soon as possible. Provide your order number and reason for cancellation.

Important Notes:

• * Refunds will be issued using the same payment method used for the original purchase.
• * Refunds may take 7-15 business days to process, depending on your payment provider.
• * We reserve the right to refuse returns or cancellations that do not comply with our policy.